Intelligence Services

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The secure ZenovaCare platform streamlines patient requests, scheduling, and direct access to care, decreasing safety risks and lowering costs.

FALLS CHURCH, VA, UNITED STATES, October 21, 2024 – Today, the global leader in communications technology for corrections, ViaPath Technologies, announces a partnership with correctional healthcare pioneer Zenova. Leveraging their expertise in communications technology, they are introducing a new telehealth application to streamline and automate health requests, triage, appointment scheduling, virtual consultations, and prescription refills in correctional facilities. The first-of-its-kind ZenovaCare gives patients quicker access to quality care and reduces the safety risks and costs associated with moving patients throughout the secure facilities.

“ZenovaCare is a revolutionary platform for incarcerated patients, who often have a higher-than-average rate of chronic conditions,” said Matt Caesar, Chief Performance Officer at ViaPath Technologies. “We are excited to partner with Zenova to improve the process which allows remote medical personnel to assess patient requests and connect them to the healthcare they need more quickly, securely, safely, and cost-effectively.”

ZenovaCare integrates with ViaPath Technologies’ industry-leading Inspire® tablets, specifically designed for secure and efficient communication, and the secure and HIPAA-compliant Sick Call Triage Portal, a digital platform for managing and prioritizing patient requests. This integration allows ZenovaCare to automatically route an incarcerated patient’s electronically submitted health request form to medical personnel for triage and video consultation.

“ZenovaCare has created a virtual door that allows our providers unprecedented access to connect with patients directly in their housing units. This innovation will revolutionize care delivery in correctional settings,” said Shawn Valenta, Vice President at Zenova. Early outcomes have demonstrated an over 90% drop in medical grievances related to patients requesting to be seen, and the incarcerated patients using the app have so far given it a 92% approval rating.

“At a time when many prisons and jails are facing staffing shortages and tight budgets, expanding telehealth options helps correctional systems address limited resources,” said Becky Scott, Director of Hudson County (NJ) Department of Corrections and Rehabilitation. “By bringing care directly into the housing units of correctional facilities, we are significantly decreasing unnecessary internal movement of incarcerated patients, minimizing safety risks and the spread of contraband throughout the facility.”

Benefits of ZenovaCare:
Improved access to care: ZenovaCare increases the speed, clarity, convenience, flexibility, and communication autonomy between incarcerated patients, providers, and correctional staff. Better collaboration improves the quality and continuity of patient care. ZenovaCare also enables providers to treat more incarcerated patients and offers more critical services, such as chronic disease management, mental health counseling, and substance abuse treatment.

Enhanced security and safety: By offering some virtual medical consultations within housing units, ZenovaCare significantly decreases the security risks and safety hazards of transporting and escorting incarcerated individuals to and from external healthcare facilities. It also helps reduce the exposure and transmission of infectious diseases, such as COVID-19, among incarcerated individuals and staff, providing a secure environment for all.

Reduced costs: ZenovaCare is a cost-effective solution that reduces the costs of providing healthcare in correctional facilities, such as staff salaries, transportation, security, and overhead. By improving compliance and access to quality care, ZenovaCare also helps reduce the costs of potential malpractice litigation and liability, ensuring financial stability.

Increased compliance: ZenovaCare uses state-of-the-art encryption, authentication, and audit trails to protect data and communication, ensuring compliance with healthcare privacy regulations and promoting transparency and accountability for incarcerated patients and healthcare providers. In addition, virtual services have contributed to a significant improvement in clinical documentation and in adherence to NCCHC standards.

About ViaPath Technologies

ViaPath provides advanced communications, technology and management solutions that facilitate meaningful connections, provide educational opportunities, and enable successful reintegration for both current and formerly incarcerated individuals. ViaPath is headquartered in Falls Church, Virginia, with an employee presence throughout North America. To learn more, please visit viapath.com.

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This September 20 is recognized as the 2nd annual National Crime and Intelligence Analyst Appreciation Day, encouraging us all to show appreciation to intelligence analysts throughout the nation, honoring their dedication and commitment to the work that they do every single day. 

“We cannot say enough about the more than 150 analysts employed with ViaPath Technologies,” said Mitch Volkart, Vice President of Intelligence. “Due to the sensitive nature of this work, these dedicated professionals often operate under the radar and without recognition…but not today.  Today we all pause and say ‘thank you.’” 

The ViaPath Technologies FUSION team provides security services to government agencies across the United States through the development of actionable intelligence and digital forensic services. Leveraging technology and data, experienced analysts operate tenaciously to ensure safe and secure communities. 

Intelligence analysts work to make sense of all the data points and transform them into intelligence that can be acted upon to help prevent crimes, solve cases, slow the influx of contraband and keep people safe. Here are a few examples of our Fusion analysts in action:

  • After conducting a mobile forensic extraction on a contraband cell phone, a contraband smuggling scheme was uncovered, packaged drugs were confiscated, the conveyor was apprehended, and several individuals were successfully prosecuted
  • Analysts identified a threat and effectively shared the intel, leading to hundreds of suboxone strips being seized from a civilian with multiple weapons, and a contraband phone being retrieved from a unit in a facility
  • Intelligence analysts utilizing multiple systems helped to determine an escaped inmate’s whereabouts, leading to his apprehension within a few hours of escape

ViaPath’s team of intelligence analysts are at the core of the Fusion Services team. Trained and fully certified, our analysts:

  • Work on-site at correctional facilities or remotely from our National Intelligence Center (NIC) or National Computer Forensic Laboratory (NCFL)
  • Act as a force multiplier to support cases, run reports, and analyze complex data sets
  • Provide a wide range of intelligence support to investigators to help prevent crimes before they occur and solve them after they happen
  • Analyze data to help shut down in-facility crime and create environments more conducive to offender incarceration and rehabilitation

The critical role that analysts play at ViaPath Technologies does not go unnoticed. We are extremely proud of the role our analysts play in bringing safety to correctional facilities and their surrounding communities.

About ViaPath Technologies

ViaPath provides advanced communications, technology and management solutions that facilitate meaningful connections, provide educational opportunities, and enable successful reintegration for previously incarcerated individuals. ViaPath is headquartered in Falls Church, Virginia, with an employee presence throughout North America. To learn more, please visit viapath.com. 

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ViaPath Technologies’ Digital Forensic Florida Team, led by Shannon Black (Forensic Intelligence Supervisor), recently competed in the Annual “Capture the Flag” contest, hosted by Cellebrite.

Capture the Flag is a global cybersecurity, knowledge-based competition that tests one’s knowledge and skills in targeted cyber-attacks with the sole purpose of creating a safer digital world.  

The contest involves extracting and analyzing multiple digital devices and includes a series of knowledge-based test questions. The team was able to complete a total of four digital extractions that included one Android, two iPhones, one PC, while also successfully completing the testing process.  

Digital competency is at the core of any successful forensic team, and the ViaPath Forensic Team successfully completed the multi-day event placing in the Top 5% of over 2,000 entry participants.

This is a major accomplishment for the ViaPath Forensic Team and demonstrates their hard work and dedication. We are proud to congratulate them for their performance in the 2022 Capture the Flag competition and appreciate all their contributions here at ViaPath Technologies. 

About ViaPath Technologies

ViaPath provides advanced communications and management solutions that facilitate meaningful connections, provide educational opportunities, and enable successful reintegration for 1.6 million incarcerated individuals. ViaPath is headquartered in Falls Church, Virginia, with an employee presence throughout North America. To learn more, please visit www.viapath.com.

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